February 2012
37 posts
Microsoft's Longtime Partner Intel Is Now Trying...
Via Scoop.it - Collateral Websurfing It won’t work, but it gives you an idea of how far apart these guys are becoming. Via businessinsider.com
Hella warm in nyc
This 24-Year-Old Founder Wants To Keep A Billion...
Via Scoop.it - Collateral Websurfing Jessica Scorpio thinks you should share your car. Via businessinsider.com
It’s UserVoice’s 4th birthday, but we’re the ones...
Via Scoop.it - Collateral Websurfing This time last year I was talking about UserVoice getting it’s swagger back and laying the foundation for the future. I was also sitting on a big secret. That secret was unveiled a mere week later when we launched UserVoice Helpdesk, our lovable and beautiful helpdesk product that made answering customer service tickets fun and knowledgebase articles useful. ...
We’re speaking at SXSW and we want to meet you
Via Scoop.it - Collateral Websurfing Thanks to your awesome support earlier this year, we’ve been selected to speak in two panels at South by Southwest next month. We’re very excited to share some knowledge, and we hope you’ll attend! I’d also like to connect personally with any UserVoicers who will be at SXSW. If you’re going to be attending, please leave a comment or email me:...
Change of Subject: Ultra-creepy new ultrasound...
Via Scoop.it - Collateral Websurfing Friday’s column; a continuation of this blog post from Wednesday The party that claims to champion small government is at it again. Via blogs.chicagotribune.com
House passes payroll tax cut extension
Via Scoop.it - Collateral Websurfing Measure would extend a payroll tax cut for 160 million workers and jobless benefits for people out of work. Via usatoday.com
Stacy Green, Will You Marry Me? [INFOGRAPHIC]
Via Scoop.it - Collateral Websurfing Drake Martinet is proposing to Mashable’s Stacy Green — via infographic! Via mashable.com
Shit Brooklyn People Say
Via Scoop.it - Collateral Websurfing Said by People that grew up in Brooklyn… Via youtube.com
The World’s 50 Most Innovative Companies 2012 |...
Via Scoop.it - Collateral Websurfing Via fastcompany.com
The Social Media Salary Guide [INFOGRAPHIC]
Via Scoop.it - Collateral Websurfing Check out salary stats for various positions in the top 20 markets — you can make more than $117,000 as a social media marketing manager in New York. Via mashable.com
Upgrading to Rails 3: Printing Escaped Strings
Via Scoop.it - Collateral Websurfing Many people are still considering to upgrade from Rails 2 to 3. One the most challenging issues in this upgrade is handling the issues arising from the XSS protection in Rails 3. Via developer.uservoice.com
UserVoice Celebrates Its One Millionth Helpdesk...
Via Scoop.it - Collateral Websurfing Business can be rough, especially when dealing with customer service. Whether it’s failure to provide adequate Internet service or airline mishaps or even catching a cab, people are getting tired of the status quo when dealing with a company’s representative. They’ve taken to going onto social media sites like Twitter, YouTube, Facebook, and even on blogs. So...
You can now make your Helpdesk private
Via Scoop.it - Collateral Websurfing We’ve had a lot of requests for private helpdesks that aren’t accessible by the public. Via blog.uservoice.com
Microsoft seeks marketing and promotion feedback...
Via Scoop.it - Collateral Websurfing UserVoice Marketing Feedback While Microsoft already has a feedback website dedicated to Windows Phone owners providing suggestions on features in the OS, what was missing was an official location to allow users to voice their apparent frustration… Via wpcentral.com
Cisco Warning: Some Of Our Servers May Burn Out
Via Scoop.it - Collateral Websurfing Cisco is warning customers that some models of its blade servers could “overheat and emit a short flash” which would not only shock the poor IT person, but indicate the server has been fried. Via businessinsider.com
The 4 Customer Service Metrics You Need. Don't...
Via Scoop.it - Collateral Websurfing The call time report offer no indication on the quality of service. Metrics should focus on service quality and customer loyalty. Via themana.gr
Community-Centered Design: It's Not About the User
Via Scoop.it - Collateral Websurfing It seems like everyone is trying to build an online community these days. Unfortunately, designing a community space is much trickier to nail than your typical web app. The smallest changes can have butterfly-like effects that greatly impact, sometimes irreversibly, community behavior as the community grows. Designing for a community is like running a small...
Here's What's Next For Sphero, The Robotic Ball...
Via Scoop.it - Collateral Websurfing The company that refuses to apologize for having fun. Via businessinsider.com
Here's What's Next For Sphero, The Robotic Ball...
Via Scoop.it - Collateral Websurfing The company that refuses to apologize for having fun. Via businessinsider.com
January 2012
36 posts
Stanford Pulled Away From New York Because The...
Via Scoop.it - Collateral Websurfing Stanford pulled away from its plans to build a tech campus in New York City because the city kept revising the terms of the offer, The Stanford Daily reports.
Stanford was among several schools competing for the rights to build a tech campus in New York City. But the city kept changing the terms of the project and asked that Stanford be ready to proceed with...
Former Apple Exec: We Knew About Worker Abuse In...
Via Scoop.it - Collateral Websurfing Apple’s own employees speak out…. Via businessinsider.com
Culture Eats Strategy For Lunch | Fast Company
Via Scoop.it - Collateral Websurfing Get on a Southwest flight to anywhere, buy shoes from Zappos.com, pants from Nordstrom, groceries from Whole Foods, anything from Costco, a Starbucks espresso, or a Double-Double from In N’ Out, and you’ll get a taste of these brands’ vibrant cultures. … Via fastcompany.com
CommandQ - Never accidentally quit a Mac app again
Via Scoop.it - Collateral Websurfing Have you ever accidentally hit ⌘Q and quit an app when you really meant to press ⌘W to close a window? Via clickontyler.com
I can haz feedback? How Cheezburger found their...
Via Scoop.it - Collateral Websurfing One might imagine that if your business was to publish pictures of cats with captions, customer service wouldn’t be a big focus. Via blog.uservoice.com
Understanding Customer Service in 2012
Via Scoop.it - Collateral Websurfing Understanding Customer Service in 2012 Customer service means more than ever in 2012. Via focus.com
Lessons in online culture from Plancast - when...
Via Scoop.it - Collateral Websurfing It turns out that people are picky about what, and where they share. Via zdnet.com
SOPA, PIPA postponed - Business - News - ZDNet...
Via Scoop.it - Collateral Websurfing The Stop Online Piracy Act has officially been put on hold. Via zdnet.com.au
4 Traits of Great Leaders
Via Scoop.it - Collateral Websurfing Four easy-to-master traits from great leaders such as John F. Kennedy, Sam Budnyk, and Gene Kranz. Via inc.com
Faces Against SOPA: MC Hammer, Ron Conway,...
Via Scoop.it - Collateral Websurfing Small, but influential. The tech elite in San Francisco voiced their concerns about SOPA. Via businessinsider.com