Via Scoop.it - Collateral Websurfing
Business can be rough, especially when dealing with customer service. Whether it’s failure to provide adequate Internet service or airline mishaps or even catching a cab, people are getting tired of the status quo when dealing with a company’s representative. They’ve taken to going onto social media sites like Twitter, YouTube, Facebook, and even on blogs. So when technology is being used to revolt against customer service, shouldn’t the technology also catch up to benefit it as well?
Via bub.blicio.us
